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RA1 and RA2: Staff and output details

Staff name : Baron, JS
Staff identifier : 187274
Research groups :
B - Marketing
Outputs :


What Sort of Soil do Rhododendrons Like? Comparing Customer and Employee Responses to Requests for Product-Related Information
Location : The Journal of Services Marketing
Volume No : 13(1)
Pagination : 21-37
Year : 1999
ISBN/ISSN : 0887-6045
Co-authors : Harris K (external), Davies BJ (external)
Type : Journal article
Output number : 1
Research group : Marketing


Conversations During Purchase Consideration: Sales Assistants and Customers
Location : International Review of Retail, Distribution and Consumer Research
Volume No : 7(3)
Pagination : 173-190
Year : 1997
ISBN/ISSN : 0959-3969
Co-authors : Harris K (external), Davies BJ (external)
Type : Journal article
Output number : 2
Research group : Marketing


Observable Oral Participation in the Servuction System: Toward a Content and Process Model
Location : Journal of Business Research
Volume No : 44
Pagination : 47-53
Year : 1999
ISBN/ISSN : 0148-2963
Co-authors : Davies B (external), Harris K (external)
Type : Journal article
Output number : 3
Research group : Marketing


Oral Participation in Retail Service Delivery: A Comparison of the Roles of Contact Personnel and Customers
Location : European Journal of Marketing
Volume No : 30(9)
Pagination : 75-90
Year : 1996
ISBN/ISSN : 0309-0566
Co-authors : Harris K (external), Davies BJ (external)
Type : Journal article
Output number : 4
Research group : Marketing

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Note: The number of outputs listed by each researcher varies as some outputs submitted are not listed and the number of outputs staff were allowed to submit to the RAE varied. For details on outputs removed click here. For details on the number of outputs staff could submit click here.

Users of this website should note that the information is not intended to be a complete record of all research centres in the UK

Copyright 2002 - HEFCE, SHEFC, ELWa, DEL

Last updated 17 October 2003

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