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Reporting problems and feedback

Before reporting bugs and problems please consult the known problems and workarounds section of the Release Guide [Adobe PDF 1.1Mb]. Please note that this may be updated during the final release phase, especially as system rebuilds include fixes to problems (latest version: January 2007).

To report bugs please e-mail bugs@rae.ac.uk. Please note that bugs@rae.ac.uk is an automated mail box. We will monitor the mail box and bugs reported this way will be passed on to the development team, but we cannot guarantee to respond individually to each message.

For advice on other user issues you may also contact the helpdesk via telephone on 0117 931 7185; or raise queries with the RAE team about data collection issues by e-mailing data@rae.ac.uk.

Where resources permit, and a clear benefit to users can be justified, we will endeavour to make further enhancements to the system prior to the final release of the system.